Posted on 09 November 2023
In the fast-paced world of logistics, the key focus lies in moving products faster, more cost-efficiently, and in a sustainable manner. At Stolt Tank Containers, we prioritize all these factors, but we also prioritize superior customer service. That is why we have redefined the digital connectivity options and developed new user-friendly digital tools to ease customer processes.
Customers Are Part of the Design
To ensure that our digital tools are designed to make the lives of our customers as easy as possible and align with their needs, we involve our customers in the process from the outset. Our customers are part of the design. We seek customer input and feedback and work closely to shape the online tools.
We actively involve our customers in the entire design process, from the initial determination of the necessary features to creating and testing a prototype, and finally, developing and launching the digital product itself. Our customers' user experience always plays a key role, and we adjust and refine our digital product in all phases based on their valuable feedback.
Bookings Made Easy with mySTC
As part of our ongoing drive to provide the best customer service and efficient digital solutions, we’ve simplified our booking process. Quote emails from Stolt Tank Containers now contain a "BOOK NOW" button. Clicking this button takes you straight to a partially pre-filled form on our mySTC platform.
mySTC is our comprehensive, free-to-use platform that takes you all the way from quote requests to tracking shipments and downloading documentation, accessible from your desktop, laptop, or mobile device.
Streamlined Process to Get Your Shipment on Its Way
The mySTC form is pre-filled with the details from your quote and clearly indicates what else you need to add. Everything is in one place, and the booking is processed much faster, with fewer emails needed to arrange everything. Of course, our friendly customer service team remains just an email or phone call away. We're still here, processing and managing your bookings, providing all the great service you’ve come to expect from Stolt Tank Containers. But now we can help you in a more streamlined way, so getting your shipment on its journey happens at greater speed.
View our User Guide How to Create a New Booking at mySTC or Watch a Video Tutorial